Match criteria
Branche (ISIC)
- Logies-, maaltijd- en drankverstrekking (I)
Functiegroep
- 04 Administratief personeel
Front Desk/Guest Services Agent
Functie omschrijving
- You process check-in and checksouts in a friendly, efficient and courteous manner
- You greet and welcome all guest approaching the Front Desk
- You maintain proper opeartion of the PBX console and ensure that all hotel standards are met
- You answer guest inquires about hotel services, facilities and hours of operation in a timely manner
- You actively promote hotel services and activities to guests
- You maintain and market promotions and guest programs
- You answer guest inquiries and provide information for guest regarding the hotelfacilities and services, restaurants, dive shop, spa, transportation, tours ect
- You follow all cash handling and credit policies
- You are aware of all rates, packages and special promotions
- You are familiar with all in-house groups
- You are aware of closed out resticted dates
- You are versed in how to make room reservation
- You are familiar with hospitality terminology
- You have knowledge of emergency procedures and assist as needed
- You always use proper two-way radio etiquete when communicating with other employees
- You fully comprehende and be able to operate all relevant aspects of the Front Desk computes system
- You able to perform and complete all task and duties on the shift checklist in timely and efficient manner
- You are able to completerequired daily reports
- You balance and prepare individual papaerwork for closing of shift according to hotel standards
- You maintain a clean work area
- You assist guest with safe deposit boxes
Functie eisen
- You have prior cash handling experience
- You have good computer skills
- You have high high scholl diplova or equivalent
- You have the ability to communicate effectively with the public and other Tema member
- You read, write and speak english fluently
Publish date
02.08.2024
Contactpersoon
Martina
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